Southern Smiles, Family & Cosmetic Dentistry

chantelle smart 2 months ago

The atmosphere and setting was beautiful. Great staff but This visit was a bit overwhelming for me that I cried. My previous dentist could get me in till a week later but they booked me the next day. Went in for an extraction. Pain level an 8. I just wanted the pain to stop, hadn't slept in two nights and just wanted this tooth gone. A sweet lady came in to access, gave me different options, root canal, crowns, cosmetic, implants, stated the tooth could be saved... At this point her mouth was moving but I wasn't hearing anything. It seemed like my pain had over rode her talking. I bursed into tears not because she did anything wrong, but the fact that as bad I I wanted more done to my teeth, I knew I couldn't afford it. Was there on a budget and the extraction seemed to be my only choice. And still had to pay something out of pocket. the process went smooth but was kind of disappointed that there weren't any pain meds prescribed for me. The other dentists in the past I went to would always send me with a prescription of some sort.. they instructed over the counter would work. Two days later I'm leaving this review and mouth still sore and in pain. Called to see if a prescription co

Sabrie Barnett 3 months ago

I highly recommend this place. I moved to bryan in November and was looking for a new dentist. A coworker had recommended this place and let me say, I am so pleased with them. They are the kindest most patient people I have ever met. Dr Melton was amazing, unfortunately I had to have a tooth pulled and he talked me through the entire process, knowing I was nervous. He took his time with the numbing to ensure it was done properly. He was very gentle and explained everything he was doing and how much longer we had. I just went today for some fillings on my front teeth, some very noticeable cavities that I had been wanting to get filled for a long time hut never could. He filled them and they looked beautiful, I was only there for just under and hour and once again he was absolutely amazing. I will he going back for future dental work. I cannot recommend Dr Melton enough. And not to mention the hygienist are top notch. Unfortunately I do not remember the name of the girl that I had but she was so wonderful. Her customer service was immaculate and she was so very kind. Thank you Dr Melton and the Southern Smiles team!!!

Gisou Salkhi Edited 4 months ago

After an unpleasant experience at another dental clinic, I carefully searched for a good doctor and clinic and decided to come here — and I’m very glad I did. Today I came for a crown and fillings, and the entire experience was wonderful. The doctor and assistant were extremely kind, caring, and patient, and they explained every step clearly before starting the procedure. The clinic itself is very clean, calming, and beautifully designed. As someone who is sensitive to environment and design details, I truly appreciated the peaceful atmosphere and professionalism of the space. Dr. Melton was very caring and made me feel comfortable throughout the treatment. I highly recommend this clinic.

Xiaowei Chen Edited 4 months ago

Update: After extensive back and forth with the billing office, I have discovered the main issues and suggested to the office that they should do the following to improve communication and transparency (btw, this is the standard practice for many dental clinic, but I am surprised that southern smiles does not follow this practice yet): 1. The front desk staff should clearly explain that a doctor evaluation is a required billable service for each cleaning or periodontal maintenance visit. The payment estimate or itemized receipt given to the patient should include both the cleaning service and the doctor evaluation, rather than leaving the evaluation to appear later as a post-visit balance. 2. During the visit, for any additional billable service beyond what was scheduled, the office should provide an itemized estimate and obtain the patient’s agreement before performing the service. I hope the clinic can improve their billing practice. The doctors and hygienists are good so far, and our main issue was with the billing office. And if you are frustrated with their billing office, please make comments too, because the more people voice their concerns, the more transparent this clin

Felicia Mckinney 5 months ago

I absolutely loved everything about this place. First the waiting area was beautiful and elegant. It was extremely clean. Even the exam room was nice. I enjoyed the calming screensavers on the wall in my room. I had the pleasure of having Brandy assist me through-out the visit. You’d think I was exaggerating but this lady was the absolute best dental assistant I’ve ever had. She explained everything with such knowledge!! She has great bedside manner and lots of patience. She even showed me pictures and X-rays. Dr Greg Melvin is unbelievable as well. Amazing staff all around. They made sure I understood all my options. I left with a really nice goody bag, that even included a southern smiles coffee mug. I just really wish they had more payment plan options

Mario Gonzalez 6 months ago

Very impressed with this dentist facility. From the moment you walk in you can sense the difference in care you will receive. Waiting area is very spacious and comfortable. I actually didn’t sit long enough to fully enjoy it since I was called in to be seen right at my scheduled time which is very impressive. Usually I have to wait well past my time to be called in. Brandy which was my hygienist did a really good job with her service as well as attention to patient. She did the most to make sure my services to be performed were going to be covered by my insurance since I was switching dental offices without me even asking. Most other times i just end up with a surprise bill because no one checked my coverage. That speaks volumes! Will definitely be my preferred dental office in College Station.

Rhonna Hollis 7 months ago

I’ve been going to Dr. Melton for years now — honestly, I can’t even remember how long because it’s been that long! Dr. Melton and the entire staff are absolutely wonderful. They are kind, professional, and always make me feel comfortable. I truly appreciate the excellent care they provide.

nikki 7 months ago

Southern Smiles was recommended to my husband and me through a Texas A&M student veterans group, and we could not be more grateful for the referral. From the very beginning, their team has been exceptional. They took the time to carefully review our insurance coverage to ensure it would work with their office—something we truly appreciated, as retired military insurance can sometimes be complicated. That attention to detail immediately gave us confidence. At our first appointments, every team member introduced themselves and clearly explained who we would be working with for different aspects of our care. Before beginning any procedure, they thoroughly walked us through what would be done, why it was necessary, and what to expect. Everything was communicated clearly, respectfully, and in a timely manner. Southern Smiles truly exemplifies professionalism, organization, and compassionate care.